Frequently Asked Questions – General


Q:
I seemed to have lost my copy of the User Guide Instruction Manual for my key machine. How can I get another copy?

A:
Go to the Help page and scroll down to the USER GUIDES section where you can find and download a PDF copy of the User Guide Instruction Manual for your key machine.

Q:
So I want to use my LKP key machine along with InstaCode software. Is that possible?

A:
Yes! All Laser Key Products key machines are supported to do this. Just follow this very simple instruction of how to connect your key machine to InstaCode software to start using the two together.

Q:
How do I install a key machine software on a new computer?

A:
1 Look for the DOWNLOAD link at the top of this page.
2 Select the correct key machine software then it add to cart and checkout.
3 Download the zip file and save it in your computer.
4 Extract the zip file then open to run the .exe file.
5 Follow the installer instruction and make sure you enter the correct serial number for your key machine. (The serial number can be found on the back of you key machine)
6 After the installer finish downloading, you will find new icons on your desktop.
7 Plug your USB from your computer to the key machine port and open either the Touch version or the Desktop version to connect. If the connection is succesful then you are good to go, otherwise, refer to your User Guide Manual and follow the instruction for the driver installation and configuration.

Q:
How do I update my current key machine software?

A:
Please refer to the same instruction as above but make sure that a newer version of the software is available.

Q:
I would like to buy a key machine but I can’t seem to find any in the shop, are they out of stock?

A:
Software and Parts for Laser Key Products key machines can be purchased here. Whole Key Machines can be purchased through locksmith equipment suppliers.